CarMax Raleigh
Dealership Sales Review
I bought a 2009 Toyota Avalon from CarMax in Raleigh NC on Glenwood Ave on 12/30/2017. I wanted to trade in the car this year November of 2018. Come to find out when I was trading in the car it had structural damage on the Carfax on 12/27/2013. When I bought the car on the Auto Check what CarMax provided it said 1 accident was reported on 12/27/2013 witch I saw but DID NOT SAY STRUCTURAL DAMAGE AT ALL. Also it said that another accident was reported on 6/4/2016 witch was not disclosed to on CarMax's Auto Check report. 90% of car dealer's use Carfax report now because CarMax did not disclose to me that the car had structural damage that car is worth less than it would normally be. It was said by the GM that they use Auto Check because they don't care about showing the customer all of the extra stuff that was performed by the previous customer such as electrical system was checked, passed emissions, or any type of service. I am very disappointed in this company; I thought they would take care of this situation and their customers. I will not be getting a new car at all because they sold me a structural damage car. I will NEVER come back to this store or company ever again [personal contact information removed]
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No