Monroe Nissan

I would rate this place a 4-5 for car quality, based on the quality of vehicle that my wife and I purchased there, but would rate them a 1 based on based on the process that you are put through at the signing, to attempt to increase their margin over the agreed upon price; it reminds me of old-time, extreme high pressure sales tactics of intimidation, and relentless pressure. We agreed on a price with a very helpful sales person Dave, who was very nice and a pleasure to work with. We made and offer, it was mutually accepted and that’s where the fun stopped! We were taken an office to sign the documents to complete the sale. Along with way, the finance person facilitating the completion told us and asks use about gap insurance and an extended warrantee which costs thousands I will add. My wife and I said no, the guy asked really, not either, and when we said no, he got up without saying a word and in came a man, clicking at the computer keys in front of us and said he was looking through our numbers… What proceeded was an intense argument between him and us on an extended warrantee, if you forget about whether we should buy this for thousands more then the first agreed price or not. We have the right to say no. Based on this guy’s tactics, I would estimate that part of his income is predicated on pushing these warrantees on the end of a sale. I think based on the vehicle we purchased, they have some fair deals, but we would not go back simply for the battle at the end. People should not have to say “NO” multiple times. I told the man before he walked out based on his comeback to anything we said, he must have been put through a training process to try to get people to pay out extra, even if they don’t want the warrantee. I told him, he had learned the process well and is very persistent. I just wanted to buy a vehicle, not have to put up a fight to keep the additional thousands! Lastly, they told me they would contact our insurance company for us, that never happed as well.