Scott Clark Toyota

As with any car buying experience, there are certain hassels that come with the territory. At Scott Clark's Toyota City, most all of these were eliminated. I started the process online via the internet sales department which turned out to be the best move I could have made. All of my questions were answered immediately and by the time I drove onto the lot I was able to sidestep the hords of salesmen (eleven, to be exact) waiting beside the customer parking spot. My internet salesman came out, we took a test drive, and within 30 minutes we were in the chairs waiting for finance. One thing to make sure you state clearly when dealing with Scott Clark's is when negotiating the price of the car, don't fall for their "what payment is acceptable" tactics. They don't want to talk total car price, but rather negotiating monthly payments. They'll play the game of writing down a payment, asking if that's what you're hoping for, and going back and forth. You'll then initial beside a payment and they'll take it to another tier of sales for "approval" while you wait. The entire process for me was as fast as could be expected. Within 45 minutes of arriving I had completed the test drive, and was negotiating. The financing phase took another 45 minutes - including my wait time for an available person. Then, I had to wait for the car to be detailed, and a car specialist to go over all the vehicle's features. I was on and off the lot in about 2.5 hours -- not bad at all. The financing department phase was a breeze, but make sure you ask for the options they don't lay on the table. They'll only put the top tier options out on the printout (i.e.: 7/year warranty - will not mention the lesser options without asking), unless you ask for all available packages. I had complications with communication in this area because on the day I purchased the car they didn't ask for any documentation from me to support my proof of income. A couple of days later they called and said they needed it because I didn't have a large down payment and lenders were a bit leary that I could handle the payment. I then waited an additional 7 days to hear anything else -- and then only after I called to see if everything was finalized. I was not happy about this, they should have anticipated the scenario better since they do this every day as a high-volume dealer. I was very lucky and ended up with the best salesperson at the dealership - Dusty. If you're buying a Toyota, I would recommend this dealership and I would for sure ask specifically for Dusty. The lot is five times as large as it appears from the road, but the facility itself is in need of rennovation. They are busy and it's crowded and loud. It wasn't the most inviting area to purchase a car in. They are currently building a state-of-the-art dealership down the road, so all this will soon be moot. Everyone was friendly enough, but you can tell that the name of their game is sales. Read the fine print, do your research, and stick to your guns. I've been back to the service department once. The process was slow for me, but I had special circumstances. I felt like the volume of cars coming in was not supported by enough support staff. Again, I had to take the initiative to ask for updates instead of getting them while I waited in the less than desirable waiting area. The BEST part about buying from Scott Clark's Toyota City -- BY FAR -- is the fact that they are the only Toyota dealership in the region that offers a LIFETIME powertrain warranty on all new Toyotas they sell... for free.