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Capital Chrysler Jeep Dodge Ram


200 Waterfield Ridge Pl, Garner, NC 27529 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Misleading and persistent advertising
Written by anony2 on 06/16/2015

Company routinely sends mail ads for their products that are designed to be misleading. For example: * Scratch off this circle - if the number revealed matches this one here, you've WON! (Actually, EVERY SINGLE ONE of these is a 'winner', and is typically given a cheap lottery ticket as a 'prize'.) * A very official-looking envelope ("Postal Notification", "Final expiration date is...", a window showing an "Authorized Signature"), but with no company name, and a return address in Kentucky. Fake check included ("This is not a check"), and possibility of winning $5000 cash (1 in 5,500 chance, have to have the mailer and be physically present during a 7-hour window at the dealership). * A memo from one employee to another expressing interest in buying [insert your make & model here], with a handwritten note to you saying they REALLY want to buy your specific vehicle. Except that both are actually preprinted, and the original memo probably never happened. They DO NOT honor requests to be taken off of their mailing list; I have asked multiple times, and even did a BBB complaint against them, which they ignored for 2 years. If you EVER go to them for anything, they will never leave you alone again!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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capitalcjd on 06/17/2015
Dealer Response
I want to thank you for your feedback as we feel it is always important to hear from current and/or prospective customers on ways to improve. I am sorry to hear you felt mislead by our mailing which you have received and in no way would we want you to feel that way. I want to remove your information from our system personally so that you no longer feel we are bothering you. Can you give me a call with your name and address so I can take care of this ASAP. Sincerely, Michael Pendergraft – Internet Sales Manager
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