Town & Country Toyota
Dealership Service Review
Town and Country Toyota is one of the best dealerships I've taken my car. Curtis was my contact and he was prompt, professional, personable, and dedicated to providing me great customer service. As a business owner myself, I would love to have Curtis on the front lines interacting with clients. The service was completed exactly on time as they told me when I arrived, and I felt comfortable that the work completed was done right. Due to timing, I had previously had an oil change at Scott Clark Toyota, and it was an absolute terrible experience, and I still wonder if they messed up my car. Not only did a simple oil change take over 3 hours, when they promised me 1 hour, the car was idling very low and strange upon pick up. I complained, and they indicated they forget to do something. Took the car from me, and returned 30 minutes later....who knows!! Town and Country is my strongly preferred Toyota dealership in the Charlotte area, and even though it is a little out of the way for me, it is well worth it! Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes