Scott Clark Honda

This dealership is corrupt from the top down. They are only after money. I first visited on a Wednesday afternoon at 1:00 p.m. to look at the new 2008 redesigned Accord. When I arrived on the lot I was initially pleased with the lack of salesmen. I thought, wow, they're going to at least give me a minute to get out of my car. Well, after walking around the lot trying to find where the Accords were parked for about 8 minutes, I figured that I would go find a salesperson. Well, I stuck my head in the door, and found no one. I left the lot, but placed a call to the sales manager, Mr. Rob Beard, letting him know that I was interested in looking at a new Accord, but was unable to find any assistance during my visit. Two days later, on Friday, I received a call from Rob apologizing for my experience and he begged me to give him a second chance to make this up to me. We agreed that I could come back on Saturday afternoon. I asked if this would be a busy time for the lot, but was assured that I was a V.I.P and would be "taken care of" by him personally. I arrived on the lot and was immediately greeted and taken inside to Mr. Beard who explained that he would set me up with his "special" salesman who was very knowledgeable about the Accord. He said he would give us time to look and then "take over from there." Well, I test drove a top-of-the line Accord Coupe V6. The guy made sure to tell me that this pearl white car was loaded with everything, including a Nav system and was only 1 of 4 in the South East. This process took about 45 minutes. Then, I had them appraise my car. This process took much, much longer. During this time a group came in that was purchasing 4 new vehicles. Not only did I lose my salesman, but Mr. Beard also focused on this new group. I was left to dangle for a very extensive period of time. Next came the most outrageous part. The price they offered for my trade in was beyond laughable. They also were only willing to negotiate $1,000 from the sticker price of the car and trade allowance ($500 each). They talked in circles. When I asked to talk to Mr. Beard personally, since I was supposedly the V.I.P guest that would be "taken care of," I was greeted by Frank who said he was on the same level as Beard. He was condescending and didn't offer to help. The story continues with me sitting around while other people took priority. To make a long story short, when I finally did approach Mr. Beard to tell him that I was disappointed, he turned and walked away without saying anything. All of these guys walk around like they own the world and think too highly of both themselves and the cars on the lot. During the time that I was left to wait I was constantly hearing other groups of salesmen pep each other up and talk about how they were "key holing" a certain family. I don't know what this means, but the conversations I heard weren't comforting. I left the lot happy that I didn't do business with this company but frustrated that I wasted 4 hours of my day (and never made it to a finance office). Granted, this 4 hours included my 45 minute round-trip drive time. There are other Honda places in the area -- send your business that way. I will tell my story to everyone I know and make sure that this business practice that is corrupt from the top down is known.