Scott Clark Honda

What a disappointing experience buying a car from Scott Clark Honda. I will say that Sam, who phoned me about a car she thought I would be interested in, was excellent! And I like the car. A pretty sky blue Infiniti G37 hardtop coupe. I just wish I had bought it from another dealership. I visited Scott Clark Honda three separate times looking at different cars. My first visit the salesperson was very unpleasant. My second visit the salesperson was very nice, but never bothered to call me back about a critical question that he couldn't answer since it wasn't a Honda (certainly understandable that he didn't know right off). Cost him a sale though by never following up. My final visit I bought a car. Victor was very nice. Any concern I voiced he had a stock answer, "We can take care of that." Scratches? "We can buff those out." No owners manual? "I will make sure you get one." Funny how he disappeared once I signed. I tried following up with two different emails and two different phone calls to Victor and then the sales manager I dealt with, Glenn to try and get an owners manual. Apparently the manuals aren't cheap ($200-$300). No response to any of my attempts. I suppose I didn't matter anymore. Of course, I will never recommend them to anyone, so maybe I do matter more than they think. Silly me for taking Victor on his word when he said he would make sure I get an owners manual. I would of course be willing to provide a follow up to this recommendation if they would make good on their promise. So disappointing.