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Hendrick Lexus Northlake


10830 Northlake Auto Plaza Blvd, Charlotte, NC 28269 (map)
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Sales Rating
Recommend:
Yes (25) No (0)
Service Rating
Recommend:
Yes (350) No (0)
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Dealership Service Review

5 out of 5 starsservice Rating
Hendrick Lexus Northlake Service Department Scores Another Homerun
Written by Steve Siegel on 03/27/2025
updated 04/03/2025

I am very pleased with the service care I have been receiving at Hendrick Lexus Northlake. Over the many years that I have been going there, they have always performed quality work on my Lexus, work which they deliver on the timeline they stated to me and at a competitive cost. The videos that they provide about the work they have done or need to do are especially helpful. I am particularly happy with the service consulting provided by Lucian Dobre, who is always helpful and instrumental to the successful outcomes that I have been receiving. I whole heartly recommend the Hendrick Lexus Northlake Service Department and Lucian to service your car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Brooke Ballard on 04/21/2025
Dealer Response
Steve, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Lucian and look forward to sharing your positive feedback regarding our walkaround and service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!
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