Capital Ford Charlotte

Recently purchased a car from this dealership. 1. The finance guy outright lied about the best rate they could give me. Three calls to separate banks (who they claim to have contacted) and I had a rate almost half of what they offered me, at which point they replied with "We verified with such and such that we can give you that rate too". 2. Sales rep was very condescending about KBB values until i showed him equivalent values from NADA and PureCar values straight from the dealership itself that matched (or exceeded) the KBB value. Don't treat your customers like idiots. 3. Was asked several times to keep signing documents even though I was reading them. Don't push your customers like that. Completely unprofessional. 4. Financier made it seem like certain packages were included in the price and implied they were free, they were not. With these "secretive" additions they increased the amount of the loan by over 10k. 5. It doesn't look good on sales reps when I'm having to constantly correct them about features or specs on the dealerships cars (like horsepower, track packages, etc). More knowledge needs to be bestowed or have specialty groups for particular cars. The only reason I give this review 2 stars is because they were professional and helpful when confronted about it. Everything was corrected and I walked away with the same car for much much less. If you choose this dealer, I would recommend getting outside financing first. Do not let them rush you and make sure you read over every document carefully. Go in with cash in tow and get out.