Johnson Hyundai of Apex

Over $63,000 financed for 2 less-than reliable new Hyundai Ioniqs (2019 SEL & 2020 Limited) and what appears to be a difficult time at this dealership later, I am driving a 14 year old Mazda from another dealership, further in debt than I would have been had I not ever bought a Hyundai from them, and would still recommend the dealership and their team to sell me, a friend, or a family member a vehicle from another brand because of the amazing level of service, care, and consideration the dealership had shown me in the time leading up to whatever kind of disaster they're currently working through and I feel that the General Manager Ryan Meagher was sincere in his apology to me after it took over a month for me to receive my prorated refund from the prepaid maintenance and GAP insurance. I tried to stay in the Johnson Automotive family, but it wasn't in the cards as they gave a low trade-in value for the second Hyundai and told me that a used car wouldn't absorb the negative equity. I wasn't expecting to be handed another car on a silver platter with a bow on top, but some deference in the form of customer retention courtesy or some consideration for the issues that BOTH of my brand new Hyundai Ioniqs had been plagued with would have been nice. I even sent links to vehicles on lots of other Johnson Automotive family lots, but no dice. I would buy from them again, but it certainly won't be a Hyundai or related product. The lessons I learned: - There are reasons that Hyundai offers to pay people to test drive their product - There are reasons these vehicles depreciate so quickly - There are reasons we don't see many of these vehicles on the road after 10 years of age - There are reasons they're priced so competitively - Be proactive and assertive when it comes to these matters, as it may have gone differently for me had I gotten the General Manager involved sooner. Heck, I might have gotten a loaner, had my fuel-efficient Hyundai Ioniq with all its bells and whistles repaired, and would be able to give them the 5-star rating I had up to the point of feeling brushed off and left with a car that wouldn't pass inspection and I didn't feel safe driving :(.