Nissan 112

So I bought, not one, not two but three cars from Nissan 112 in the last 5-6 years. Two of the three were involved in accidents and I was never told about them before signing my contact, swapping insurance and what have you. As a matter of fact I only learned about the Nissan Altima when I went to a different dealer to trade-in. So I returned to Nissan 112 to trade it in and they gave me the full value for the trade in and never divulged the accident. Fast forward to November 2016 and past my Nissan Rogue (which I loved - the only reason I am giving 2 stars). However, I saw an awesome Jeep Grand Cherokee they had that I really wanted so I traded-in the Rogue. With the excitement of getting into this new JGC - I failed to notice a crack in the windshield (shame on me) until I got home and parked in my driveway. Only then did I notice the dents and damage to the passenger side front panel. I immediately went back to the dealership and asked my sales rep Robert Campbell for the CarFax, I had asked for initially. He brought it out and sure enough the accident was listed. I was assured that it was just cosmetic (therefore it wasn't a deal breaker for me). Last month, I start smelling antifreeze after long drives. So I go to a Jeep Dealer to have it diagnosed. I was told that the radiator is bowed and the condenser is damaged. The service man at Jeep told me to take it back to Nissan 112 as it is very likely that this happened due to an accident. My clean driving record reflects there has been no accident since I purchased the car. This past Monday 4/23/18, I dropped my car off at 7:45am to have it looked at per my conversation with the Customer Service lady on Friday, 4/20/18. I show the service technician the diagnostic report from Jeep (done 4 days prior) and he tells me they will look at the problem. The whole day came and went and I was never called. When I got there at 5:30pm, I asked why no call, the service guy tells me he tried to call me all day. He didn't call me once. He tells me they want to do a diagnostic that I will have to pay for. I pointed out that I just had one done, he read it and it clearly states the problem. Looking at the paperwork on his desk for my car, I see written in the corner of it, 'Wait, See Me On This'. I was then told by the service technician that if this was a problem caused by "the accident" it would have leaked a long time ago. Um, didn't Nissan 112 repair the used car to make sure that you could sell it, I asked. I am not a mechanic, I don't know how long a repair is supposed to last, but its obviously a problem now. I asked what could cause a radiator to bow and he says, "maybe you hit a rock." I was done with him and asked to speak with the Used Car Manager. In comes John Corpac, guns blazing ready to shut me down and the first thing he says is, how its not their fault and they can't be responsible for a car sold over a year ago. I said hey, you guys sold me this car, you knew it was in an accident, you repaired it to sell it and the repair only lasted so long. He tells me, "I had nothing to do with this sale, so don't say 'you guys.' I advised him that as he was standing in front of me as the "Used Car Sales Manager" and was representing Nissan 112 at that moment, he needs to take responsibility. "There is nothing I can do," he says to close the conversation. I advised that if that is his final decision I will move ahead and do what I have to do. He then says, "Well, I want to help you out. Send me a copy of the diagnostic report from Jeep and I will call the service guy." He gives me his card and sends me on my way. On Tuesday, I send fax him the diagnostic report from Jeep and called three times to advised I had sent, to please call me. On Wednesday, I resend the fax, call and leave two messages to please call me. Thursday, I resend the fax and call to speak to John again, got the voicemail again. I asked to please call me whether the news was good or bad. The fact is that I have to get this radiator and condenser fixed. So if I have to pay for the repair I will, its not the end of my world. However, Nissan 112 needs to be more honest with their customers and have a sense of pride and dignity when they are selling their cars, new or used. As a salesman that sells in Mexico, Central & South America, Korea & Europe, I could not fathom treating my customers/clients with such inadequate service. Anything for the sale? I think not! John Corpac needs to learn how to be a manager, and a leader. By ignoring telephone calls and faxes, he is clearly stating that he could not be bothered. As the latest Used Car Sales Manager at Nissan 112 John Corpac is setting a terrible example to his associates. He is teaching them that not following up with a problem or with your word is acceptable. I will not be returning to Nissan 112 anytime soon but thank you for the lessons. Today I finally heard back from John Corpac after submitting a copy of this letter to Nissan 112 website, he says they can not do anything to help me, I expected as much.