Lexus of Brooklyn
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Dealership Sales Review
sales Rating
Poor Customer Service
Written byon 10/20/2017
This dealership deserves 0 stars. The worst customer service that I've ever experienced from a car dealership. I'm an out of state buyer of a used car and their salesmen Sonny Yep misrepresented and flat out lied about the condition of the car. Avoid that guy at all costs. And a general manager Eugene Woods that will not even return your calls or emails. Avoid these folks as they treat you like garbage. If you're in the market for a used car, do yourself a favor and avoid this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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bramautogroup on 10/23/2017
Dealer Response
Good afternoon, I am sorry for your frustrations, as I take customer satisfaction very seriously. Your dissatisfaction deeply concerns me and I will be speaking with my team regarding this incident. We will be making any appropriate adjustments, if necessary, but if you would like to discuss your issues in further detail, please feel free to contact me at, (718) 680-2200. Francesco S. Cefalu, Client Satisfaction Manager, Lexus of Brooklyn.
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