Lexus of Route 10
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Dealership Service Review
service Rating
Above and Beyond!!
Written by 01/27/2020
onI purchased my Lexus RX 400H three years ago pre-owned but new to me. All my wishes always honored, and I am always treated like a little celebrity when I enter the Route 10 dealership.
Recently, I had an issue with my spare key; it had developed a cracked housing and bent metal part of the key. Rodger Pannucci, Master Certified Sales Consultant, jumped right into action told me to bring the key down directly to him for possible repair. About a week later, a phone call from Rodger explaining I would need to replace the entire key, but he would help me with customer bill because of defectiveness. Happily, the next week I had a brand new spare key and fob, and the price was so affordable. Rodger truly goes out of his way to make older car customers feel as if they just purchased a new car and treated me like family.
I love the service and honesty at Lexus of Route 10!My next car is a Lexus for sure!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes