Milan Motors

Worst company I have ever dealt with! We purchased a 2010 Mercedes Benz GL450 because it was beautiful vehicle and had it shipped to NY. Upon receiving the vehicle the fuel light, the oil light, and the tire pressure gauge light were on. I called and spoke with Keith who sold us the vehicle and was told he would send 20.00 for gas, which was never received. Upon going to get gas the vehicle ran out it and was left on the side of the road late at night until we could purchase some for it. I spoke with John in reference to the mechanical lights being on and he blamed it on the moving company. We then heard a knocking noice on the right side, took it to the shop and was told it would be about 2000.00 to repair. We spoke with John the manager at the time who stated they would send me a check for 1000.00 to cover the repairs and 50.00 for gas that's the best they could do about the situation. After numerous calls daily John was fired or quit and I was forwarded to speak with Frank who ended up being the RUDEST sales person I have ever dealt with. Frank stated John lied and we wouldn't receive anything! A day later we were sent a 200.00 bill stating a temporary tag was issued in my wife's name and photos were taken from EZ PASS due to us not paying at the toll booths, so we had to prove we didn't live in NJ. After calling Milan Motors Frank & Keith made it seem as if we were lying about the situation. My wife was driving the vehicle a week later and the back air suspension went out and we had to park the vehicle to prevent future damages. Again, we called Milan Motors and were told the vehicle was sold AS IS, mind you we had it less than 30 days. We had to pay 200.00 to have it towed to the Mercedes dealership, who stated there were cheap parts placed on it and to repair it would be 2100.00, not to include the knocking on the right side or mechanical lights on in the vehicle. Milan Motors sent us a check for 800.00 after calling daily and practically begging seems like to help with he repairs. The total amount will be over 3000.00 for a vehicle less than 45 days with us. I called numerous times to just share with the owner how we were treated and the lies were told, only to be blown off and told he knows already. If we were someone of prestige or prominence he would have called quick, fast, and in a hurry, but since I am just the average Joe he doesn't have time for me. No customer should ever be treated the way we have been treated. I could not sleep at night if I knew my company got over on someone and handled the situation less than a professional. Lesson learned we will NEVER buy a vehicle offline again! The only person that cares in that office is Sarah. She sent me the rugs for the vehicle after I waited 2 weeks for lying Frank to send them. I Pastor a fast growing ministry and so many people asked us about our SUV, but rest assured I won't smile and say Milan Motors.