Ford of Londonderry

I delt with Roger, the financing agent, and would like to coment on my dealings. NOT VERY HAPPY! He gave me a 7.5% rate for my loan and just refinanced to get less than 5% with a credit score of over 800. He then charged me $895.00 for gap insurance and I am now getting it for $400.00. He then charged me $395.00 for administration fees when it should be an average of $250.00 every where else, and a $27.00 tile fee I am now paying $25.00 for. I left messages many times for him to contact me which he gave the excuse "his answering service was not working and he was very busy." I needed a 10 day pay off letter and the gap insurance to be removed from the laon so I may refi with my other company. STILL NOE RESPOSE. Londonderry Ford you deal with him because I am not! He does need a revue on what customer service means and how to talk with customers. A VERY UNHAPPY SITUATION with dealing with Roger