Rockland Motors
Dealership Sales Review
First of all, if you are looking for a used luxury car, this is the place to find it. Every car on the lot is in very nice condition and is a luxury car, they have all the brands it seems. I bet if you are looking for a very specific car they can find it. I bought a used Lexus SUV and I travelled to Rockland county from Queens because of a car they had that we both (wife&me) really liked. My experience with everyone I interacted with was very professional, from my salesman (Joe L) to the office workers that handle the paperwork, warranties, finance, etc. When I had a question, or an inquiry, each one of them responded very quickly whether via email, text, vm, etc. These days service is everything. You delay a little, and you lose out. I think the guys at Rockland get this, and their level of service and responsiveness is top notch. Having dealt with a dealer first, I was accustomed to certain comforts and guarantees you "feel" are there by doing business with the dealer. The dealer didn't have the color my wife wanted, but Rockland did. The car was in pristine condition and it was what we were looking for. Before we went, I was skeptical of dealing with a typical "used car lot". But this was not one of those in any sense of the word. They make you feel like you are doing business with upstanding people, and nothing like what everyone thinks of user car salesmen. Joe understood that every customer is looking for something a little different from the other, and went the extra mile to make me feel like I was walking away from a Lexus dealership with a CPO vehicle. Once I made my decision to go, they got on it and had the car and everything else ready in a day and a half. Wow. I wasn't expecting to have my new car ready to go on our road trip for New Years but they had it all ready to go very very fast. I am not an easy guy to do a deal with, I'm the type of guy who will walk away if I feel like I'm not getting the right value for my hard earned money. Joe gave me the deal I was looking for and made both myself and my wife happy, and that's not an easy thing. If you're looking for a luxury used car, do yourself a service and check Rockland motors first.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes