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DCH Wappingers Falls Toyota


1349 Rte 9, Wappingers Falls, NY 12590 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1.5 out of 5 starssales Rating
Not A Good Dealership
Written by techdude on 02/28/2008

These review/rating boards don't work if people don't contribute and I've done my share of reading so here's my contribution. This dealership isn't worth your time. The sales people and sales manager are pushy and unless you're going to buy the day you walk in, they don't want to spend any time with you. I believe I knew more about the vehicle I was looking at more than my sales person did (he was new, so I cut him a break). I test drove the Highlander and when I went back into the dealership, they asked me to put a deposit down right then. They'll make you wait why they print out quotes for you and their inventory is limited, so they'll push you to buy what they have. The deals aren't that good either and they don't seem willing to negotiate. I believe they're using Toyota's superior reliability too much and need to be more flexible. To me a 30k+ vehicle is considered a luxury vehicle and the vehicle and service should reflect that. I didn't get that feeling from this dealership. While at this dealership, I saw another couple snap at a sales person for something. To me that's not a good sign. I went to this dealership because of proximity to my home, but I think it's worth a trip to the hundreds of other dealerships in my area...Toyota or not. Good luck to all.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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toyota_dealer on 12/06/2010
Thank you for your comments. I’m sorry to learn about your recent experience at our dealership. Please be assured that our dealership takes your comments very seriously as we strive to provide our customers with the highest level of customer service. Our dealership ranks in the top 10% in sales CSI out of the 113 dealers in the NY Region. In 2005, 2006, and 2007 our dealership was proud to have earned the “Dealer of Excellence” award by J.D. Power and Associated for providing an “Outstanding Sales Experience.” You make a valid comment about the level a service that a customer should expect – we agree. With that said, I would welcome the opportunity to further discuss your experience at our dealership, either by e-mail, phone, or in person. Lee Burns, General Manger
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