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DCH Wappingers Falls Toyota


1349 Rte 9, Wappingers Falls, NY 12590 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Stay away . Losing paint on $20000 certified usedRAV4
Written by Dennis on 08/14/2019

I purchased a 2013 Toyota Rav4 in 2015 as a Certified Used Car, for $20000. Two years after purchasing, the paint started peeling on left side passenger door. It started small, but now I have lost alot of paint, on both sides of car from from to back . The largest section is about 2 feet by 6 inches. I cannot even wash the car. When I do, more paint comes off. I had spoken to one of the salespersons ( Romaine), about my situation, who was very understanding , and polite. After a few weeks, He had me come in, (on 4/19/19) and see someone from the service department (Tom). Tom took some pictures , and told me that he has dealt with this problem with the white Rav4's around my year. (After doing research, I found out that there is a problem with defective primer, on some White RAV4's between 2009, and 2013.) Tom said that they will take care of this, that the other customers with this problem, had the cars painted, at a body shop, down the road from them (rte 9), that they have a contract with. He also said that a manager will contact me, after they look into this. That was over 3 months ago. I called Romaine 2 months ago. After leaving a few voicemails, i spoke to him. Again I was promised that someone will be contacting me. Nobody ever called. I have been very patient with this situation, but now I feel they are ignoring me, thinking that I will go away. At this point, I will not be paying to get the car painted (the cost is prohibitive ). I WILL LEAVE IT AS IS , AND I WILL CONTINUE TO TELL PEOPLE , WHO ASK ABOUT WHAT HAPPENED TO MY CAR, THAT IT WAS PURCHASED AS A CERTIFIED USED CAR FOR $20,000 FROM DCH WAPPINGERS FALLS TOYOTA, AND LET THEM KNOW MY STORY. I've owned at least 4 other Toyotas in the past, and thought that their reputation was good, but with the way my situation was handled, this is the last Toyota I will purchase, and will definitely, not be doing business with DCH Wappingers Toyota.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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