Van Bortel Subaru of Victor

Walked into Van Bortel Subaru several weeks ago looking to lease a Legacy. I laid out the desired terms, advised them of my (favorable) credit stats and so on, and asked the salesman (Shawn) if we could negotiate a deal. Absolutely, he assured me after discussion of model/trim. I also let him know that I was not in dire straits and had several offers from the competition on similar vehicles at competitive terms. I gave Van Bortel first crack at the deal since I preferred to drive a Subaru and had read good things about the dealership. Again, no problem. Let's make a deal! About a week later I went in for the credit check and the business office meetup. I brought to the table exactly as I had originally advised salesman Shawn... better stats even. Oh, but now the terms have changed from the original offer. Of course they have. Naturally, Shawn and the manager (Peter) were apologetic and assured me that they never meant to mislead, there was confusion on their end, et al. I needn't worry though... I could still drive that terrific car away once I had agreed to the terrible new terms provided by Kevin in the business office! Yeah right. All in all, several hours of family time and a bunch of gas wasted. I can only recommend this dealership if you are not at all concerned with the terms involved with purchasing or leasing your vehicle, or if you simply enjoy being taken advantage of. For a dealership that touts themselves as different from the rest they seem par for the course as far as the Rochester area goes. Looks like some national competition is coming to the area soon which is terrific. I won't ever buy a car in this area again unless it's a firesale... deals abound from motivated sellers in PA or the southeast. Thanks for reading.