Van Bortel Subaru of Victor

I recently purchased my second Subaru from Van Bortel. I was amazed at how smoothly the process went when I purchased my Impreza Premium back in May of 2010. My sales person, Vince B. made what traditionally can be an unpleasant experience, an experience unlike any other I have had while purchasing a vehicle. Because of that experience, there was no other choice when I decided to trade the 2010 in for a 2013 Impreza limited. A quick phone call to Vince in May started the ball rolling, and a visit to the dealership in June was to seal the deal. As I recalled my first purchase from Van Bortel, I expected nothing less than a friendly, non-threating, respectful approach to the purchasing experience, and once again Vince was top-notch. The trade in value for the 2010 was fair by most automobile value references, and in typical Van Bortel, I knew exactly what the price was to be for the selected model. To be sure that I had received the best possible price, I had a local dealer go at it, and they were 750 dollars off the mark with their best offer. And so, the Subie was ordered. In what turned out to be a highly unusual turn of events, the delivery of my vehicle took much longer than both I and Van Bortel anticipated, due to model year turnover and an adjustment in the Navi unit. Vince was subjected to almost daily e-mails from me, and he patiently and professionally answered all of them in a timely manner. When the day finally arrived, I received a 2014 AND the trade-in value held as negotiated in June. There is no question that this is a unique dealership who works very hard at keeping their clientele happy, and, maintaining a relationship whereby they (we) will return. So it was no surprise as we signed the many sheets of paperwork, that it too, was a 'different" experience than most. Kudos to Tammi S. for her professionalism and her demeanor while completing the paperwork. I will absolutely, positively buy from Vince and Van Bortel when the time comes around to buy my next Subaru. It will be my SIXTH Subaru vehicle. Thank you Kitty, and the Van Bortel Subaru team for a great experience.