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Romano Subaru


960 Hiawatha Blvd W, Syracuse, NY 13204 (map)
Today 8:00 AM - 3:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Low balling [non-permissible content removed]
Written by Gunz1985 on 07/29/2016

I would take your business elsewhere. They will low ball you on a trade in to the point it's almost like they are stealing from their customers. They are not transparent with information as far securing a vehicle if you are coming in from out of town and will fail to tell you to put money down on the vehicle or they will sell it on you while you're actively on your way to make the purchase. I was literally on my way driving an hour to get to their dealership to buy the car we made an agreement on that morning and they sold it on me as I was driving. Then they tried to give me the same car different color with more miles and less options for the same price and even went back on there deal for my trade and told me they would not give me the original agreed upon price. Save yourself the headache and the cash in your pocket and take your business elsewhere because there are some great dealerships out there and this is not one of them. They are [non-permissible content removed] to say the least!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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romanocars on 08/01/2016
Dealer Response
Hi Eric, we are sorry to hear that you had an unpleasant experience with our dealership. We unfortunately cannot guarantee a trade value on a vehicle that is sight unseen, and because we did not have the opportunity to appraise your trade in person, we could not specify a trade amount. We apologize for the miscommunication between both the trade value and the ability to secure a vehicle, since this cannot be done without a deposit. With no signed purchase agreement or deposit, we cannot hold a vehicle. We apologize for the miscommunications that occurred and we welcome you to reach out to us if you have any questions or concerns at 315-475-7933.
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