Romano Subaru
Dealership Sales Review
Our new-car lease experience at Romano's Subaru was professional, pleasant and completely opposite those described in the negative reviews. It makes me wonder if the bad reviews came from Romano's competition. Here are the "nuts and bolts" of our buying experience: My wife and I live in Fort Drum, and she commutes to Adams daily. Our SUV was killing the budget at 15 mpg, so we started researching for a more economical car that would be safe during the harsh winters. We test drove every suitable model in this area. We decided on a leased 2013 Subaru Impreza, which ranked #1 as far as safety, performance and value. This is our first Subaru, and I'd never driven one before. We've had it for a month now, just past the breaking-in period. The Impreza surprised me as it even out performs the handling of a previous BMW I used to own. The suspension makes it handle like a dream, and surprisingly has plenty of power from its 2.0 liter engine. 34-36mpg is nice too:) As far as my wife is concerned, she likes driving it. The interior space and hatch back option makes it perfect for shopping and going to garage sales. There's even addl room for a cooler in the back. Pleasant, Fast, and Easy best describe the buying experience with Mike G. and Bill N. (salesmen). It was nice to get the best deal, completed, without spending a whole day haggling. In fact we got the deal we wanted and were finished in only 2 hrs. Mike G. showed us the car, and gave us the best price with a payment that works fine for a military (enlisted) salary. The other salesman, Bill N., helped with delivery of the vehicle, and it wasn't even his deal! Borzou, general manager, met with us too. He is a soft-spoken, nice guy-opposite a previous review describing him as rude to women. My wife is timid, yet she felt comfortable working out details with him while I was looking around the showroom (he was not intimidating or rude). Their entire team was professional and left a good impression, and we plan on doing business with them again at the end of our 3-yr lease. Bottom line-I would highly recommend Romano's Subaru to anyone looking for the best vehicle and value in Northern NY.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes