Bob Johnson Nissan

When I walked into Bob Johnson Nissan Dealership on 6/15, I was immediately greeted by a member of the team. Once I explained why I was there, he walked me over to Mark Angelo, one of the Sales Representatives. Mark and I talked for a few minutes as to what I was looking for, my current vehicle, etc. Mark immediately let me know of the $1,000 Nissan Cash incentive. Upon agreeing to a test drive, when he returned with the keys and plates, we informed me that he forgot to mention the $500 Summer Cash incentive -- that is was a total of $1,500 incentive that I was eligible for. Mark was so patient as we attempted to work with my insurance company as to the insurance side -- needless to say the bad phone connection on their end did not help. Mark followed up on Monday, and called me about mid-morning to say that I was all set to pick up my new vehicle later that day. We test drove the Nissan KICKs, during the drive, Mark explained many of the safety and other features of the vehicle. We pulled into a parking lot, so that I would experience how the car did backing up and parking. Mark asked if I drove the Expressway, and upon learning that I did, he said then lets get onto the Expressway so you can see how it drives. The test drive probably lasted a good 15-20 minutes. Upon returning to the dealership, I informed him that I wanted to move forward and see what the numbers were if I trade in my current vehicle. Once that took place I had the opportunity to meet with a member of the Finance Team, Frank. Frank explained what I was eligible for, and the other items which I could get (10-year, 100,000 mile coverage, etc.) I selected what I wanted and what the monthly payments would be. At NO time did Frank pressure me to look at other packets that were available, etc. So on Monday (6/17), I was able to return to pick up my new vehicle. I met with Ed, to review all of the paperwork and to have any additional questions answered. I also had the chance to meet Will the General Sales Manager, who came over introduced himself, but also thanked me for selecting their dealership. He asked now my experience was thus far, and I was able to tell him of the excellent customer service I received from Mark, but also how helpful Frank and Ed were. As I drove off the lot in my new vehicle, I truly felt that I had an wonderful experience in that I was pleased with the deal I was able to get, the trade in value of former vehicle, but more so that I was treated with a level of respect and received top notch customer service. At no time did I feel pressured to buy, but also felt that I was listened to and heard by all members of the Bob Johnson Nissan Dealership Team. I WOULD HIGHLY RECOMMEND THEIR DEALSHIP TO ANYONE! Thank you!