Ingersoll Auto of Pawling
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Dealership Service Review
service Rating
Another disappointment
Written byon 05/25/2025
I brought my car in for basic service and was told that the service center had a lot of trouble opening my hood. There was no problem when I dropped the car off, but when I picked the car up after hours, I found the car was left with the hood cable hanging down in the car without the pieces attached. No effort was made to fix it unless I was willing to pay for a entire replacement. The last people who opened the hood was the dealership and there was no problem at that time which was only a few weeks earlier. I will not be bringing my car back for service in the future. no one attempted to fix what they broke and instead blamed it on the age of the Iplastic. If there was a problem, they should’ve stopped before they broke it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Theo Sanders on 05/26/2025
Dealer Response
We appreciate your comments. Our technicians are dedicated to providing each of our valued guests with the highest caliber of service and quality of work you can trust. If you would be willing, our Team Leader would like to discuss your experience in hopes of resolving this matter to the best of our ability. Please reach out to us at (845) 878-6900 when you have a chance. We hope to hear from you.
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