Chilson-Wilcox
Dealership Sales Review
I have actually bought 2 cars from this dealer, from the same salesman. Both vehicles have been pretty good overall, but when I bought the second one I was looking for a car with as many safety features as possible as my son was going to be driving it. I specifically asked about traction control and was assured that the car had the feature. I even asked why there was no "dummy light" for it as my wife's van did have an on/off switch and dummy light to tell you if you had the traction control turned off. The salesman told me that Dodge didn't put a switch in this model so there was no need for a light. A few months later when the snow came in I tried it out and found that I could spin the tires freely in the snow with no interaction with the traction control. I called the dealership to inquire about it and was told the car doesn't have that option. He denied ever discussing it and all but called me a liar. I find this worse than most offenses dealers get accused of, so I won't be going back there. They "pride" themselves on being a different kind of dealer that does things the right way...I disagree!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No