Chilson-Wilcox
Dealership Sales Review
When I purchased a new 2011 Dodge Journey from Chilson-Wilcox in Painted Post, NY the business manager talked me into buying a 60 month, 60,000 mile extended warranty. He told me this took effect after the Dodge Factory Warranty expired. The factory warranty was good for the first 36 months or 36, 000 miles. The cost or this so-called extended warranty was $1126.00 paid to Chilson-Wilcox. What he didn't tell me was that this "extended warranty" started the day I took possession of this new vehicle. Why would an extended warranty start on day one when Dodge is covering the car for the first 3 years? I didn't know any of this until I traded this vehicle in at another dealer and was told by Chilson-Wilcox that my refund was $538.00 which is less that half what I paid. So do I get an extended warranty for 60months/60,000 miles? NO I got a 24 month/24,000 mile extended warranty because the first 36months/36,000 miles were already covered by Dodge. This is fraud and an ethical business practice. The business manager misrepresented this to me. He didn't even tell me about the $50.00 deductible on each repair. This money was paid to Chilson-Wilcox and the refund check came from them with Scott C's signature. I have purchased 2 new vehicles and one used one for my nephew at this dealer but I will never again deal with Chilson-Wilcox. They loss a customer over $588.00 of my money.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No