Joe Cecconi's Chrysler Complex

Back in September, I was fresh off an incredibly unpleasant purchase of a Jeep from Joe Cecconi's Chrysler Complex on Military Road in Niagara Falls. This is what I had to say then: The customer service at Joe Cecconi’s Five Star Chrysler Complex is no better than One Star. We traded in the old Jeep for a new one and my beloved Kane Doyle Jeep has recently closed its doors, thus forcing us into the arms of Mr. Cecconi. Not a pleasant experience. If you need to buy a Jeep/Dodge/Chrysler, I’d recommend you go somewhere else. The salesman was disorganized, the sales manager couldn’t find my car for three days, and the entire experience was just a mess. What follows is a lengthy dissertation on awful customer service and is written for the sole purpose of my personal venting. The purchase process was a mere prelude to the incredible rudeness, arrogance, and outright lying that I have had to deal with over the past couple of days. Absolutely incredible. When we purchased our vehicle, John Simone (our salesman), only provided us with one key to the vehicle. In the morass of waiting several hours to close our sale with the finance guy, wrangling the baby, dealing with my wife who was on the verge of burning the dealership to the ground, and other general nonsense...the fact that he only gave me one key went unnoticed. If you have purchased a car in the last five years, you'll know why having only one key can be difficult. The key has a computer chip in it which works with the ignition and also has the remote lock/unlock functionality built into it. These keys can be a bit pricey, usually $300 retail. So, after a day or so, I called Cecconi's Chrysler to inform them that I needed the second key to the vehicle. After leaving seven voicemails over four days with my salesman and the sales manager, I was informed that they couldn't find my key, but I was welcome to make a service appointment to get a new one cut and programmed at their cost. I called the service department and was told the soonest I could get in was 37 days later. Ugh. I made the appointment and moved on with the day to day. In the interim, I filled out three separate customer service surveys with Chrysler which rated my buying experience at Cecconi's as the worst of my adult life. I received calls from Chrysler in which I informed them that this was absolutely the last Chrysler I ever intended to lease/purchase and it was totally due to the ineptitude and rudeness of the dealership. Piss me off? Well...a VERY nasty customer survey pox upon your house, Mr. Man! HARUMPH!#! Lame, I know. But I had no other recourse after taking delivery of the vehicle. You take what you can get in life. Of course, I was sent out of town for a training class during the week of the appointment and I had to reschedule at the last minute and I was told it would be another two months before I could get in. I was incensed. To make this portion of the story shorter, I decided to just move through life with only one key to the vehicle and just forget about it. I filed it under "to be taken care of when I was less irritable", so 2023 would probably be the date for that. Bored yet? Stick with me, it's about to get a little more entertaining. My wife primarily drives the new Jeep as she transports the baby more often than I do, thus, I decided to get her a remote starter for this Christmas. I thought it would be nice if she could start the Jeep and let it warm up past 3 degrees in the morning when se is taking the baby out. Yeah, I'm thoughtful, it's how I roll. My appointment to have the starter installed was this morning at Custom Radio in Amherst. Upon arrival, I was informed that they would be unable to install the starter I purchased in December without two keys. If one key is lost, well, the car probably will not start without some huge cost to me at Jeep and with them. So, I decided today was the day I would take a jaunt up to visit my good buddies at Cecconi's Chrysler Complex a