Lexus of Queens

Greetings, I came across a 2017 Lexus RX 350 on your website where the asking price was quoted as approximately $34,000. I went to your dealership to inquire about the vehicle and was approached by Gohar who was very thorough with her information; if I had a question and was unsure of the answer she went to verify it, which I appreciated. After I looked at the vehicle I was definitely interested in purchasing. Gohar asked if I would be financing and I told her it would be cash. However, I did have a budget as to how much I would be willing to spend and I told her what that number was. I also asked to speak to Ken Wartel, the manager since I received an automated email from him and I like to know names and faces. She said he was with another guest and she went to get someone to crunch numbers. A few minutes later Gohar comes back with the Asst manager Greg Rojek. I asked when Ken would be available and he says he won’t be and he’ll be dealing with me from now on. As soon as he says that I’m getting unpleasant vibes from him and it goes downhill from there. I explain to him what I’m interested in doing and he tells me point blank no. His tone was very condescending and said in so many words either I buy the car or I dont. Needless to say I walked out very disappointed. I’m very disappointed because I felt like I was being brushed off and he didn’t try to negotiate a cost that could’ve made me change my mind. I’m also disappointed because of the condescension in his voice which made me feel like my money didn’t even matter to him. My money is green and spends like everyone else so for him to treat me as an afterthought is unacceptable. What makes it worse is that I went to this location on a referral from an associate (Kevin Brown) who purchased an RX350 as well... not good. This experience has really soured me on even wanting to go back to Lexus of Queens, very disappointing. T. R. Giddens