Lexus of Queens
Back to Sales Reviews
Dealership Sales Review
sales Rating
Customers beware and check everything!
Written byon 08/09/2016
August 2015: bought a 2013 pre owned Lexus RX 350 from Lexus of Queens and thought that we spent a lot, considering also that "certified" letter we asked for, had to be paid extra! After 11 mos. and less than 6000 mi. the battery went dead (it was old to begin with). We called the salesman, who said that the battery "was good when we bought the car, wasn't it?" Also he claimed the certification was "included in the price". How would you like to get stuck in your car in this hot, hot summer, after you paid over $35,000 and trade in a very good Honda Pilot less than one year ago? What a scam!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Showing 1 comment
Sort by:
bramautogroup on 08/11/2016
Dealer Response
Hello, I am sincerely concerned about your battery issue and I would like to personally address this situation. Unfortunately, your contact information and name are not shown here. I would appreciate it if you could contact me by telephone, or by email, so that I may handle this, immediately. I look forward to speaking with you soon. Ken Wartel, General Manager, Lexus of Queens. (718) 392-7500, ken.wartel@lexusofqueens.com.
Report