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Lexus of Queens


36-20 Steinway St, Long Island City, NY 11101 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Tried to con me in pricing and no knowledge of product
Written by Yankelover on 12/15/2022

The worst car dealer experience I have ever had( and I’m 55 so that says a lot). I was checking into an extended warranty for my 2019 Lexus RX 350. I called or emailed 4 Lexus dealerships. In terms of knowledge and price, Queen Lexus was by far the worst. The contact person Tony Zheng, gave a quoted price $1500 higher then every other dealer. His information was wrong about how warranties work( ie he stated the extended warranty starts the day you buy it, which is wrong as it starts “ after” the regular warranty is up). I corrected him mistake after mistake.How could a Lexus dealer not know about their cars?? Anyway. I purchased at another dealership that didn’t try to screw me and was knowledgeable about their product. I recommend you check out other dealers that are honest and knowledgeable.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Lexus of Queens on 12/16/2022
Dealer Response
Good afternoon, I am sorry to read about your frustrations. The issues which you are highlighting in your review run counter to the values of our dealership, and this deeply concerns me. I will be speaking with Tony in order to gather further details regarding this incident, and we will be making any appropriate corrections. If you would like to speak about this further. please feel free to contact me at (718) 392-7500. Chris Casazza, General Manager, Lexus of Queens.
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