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Lexus of Queens


36-20 Steinway St, Long Island City, NY 11101 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Be Careful, They Are Selling Defective Cars
Written by Weijin Fan on 09/21/2020

If you wanna get ripped off , then just go there otherwise please see below !!! I bought a Brand New 2020 Lexus RC300 on September 1, three things happened before l pick up my car 1, There are so many warning lights was on before l have the car on July 7th , including Engine Malfunction Check Warning Light, Air Bag System Malfunction Warning light, Automatic High beam malfunction warning light, Pre-Collision system malfunction warning light, Vehicle Stability Control malfunction warning light, a lot of them . 2, Since the first day l picked up me car , The passenger side headlight doesn’t work 3, Headlight doesn’t work without a warning light on Dashboard(There are a lot Vehicle alert history on Mutimedia Display, but it doesn’t shows on Dashboard ) Can you imagine that ? A brand new car before selling it to me , already had a lot issue on it , and they are still selling to customers, what if people get injured because of the defective unsafe car? Who’s gonna response it ? A week later, l bring the car back to the dealer, Trying to get a replaced car , but they are very rude and don’t respect their customer, that’s funny, because all those problems on the car were already there before they sold to me . Sales man Brian Zhang & Sales manage Anthony Donnadio, Be careful of them , Don’t count on them if anything happened I already filed a claim to Lexus Satisfaction department, Asking them to repurchase my vehicle, if they don’t have a solution for my concern, definitely l will sue Lexus of Queens without any hesitation.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Lexus of Queens on 09/28/2020
Dealer Response
Good afternoon Weijin, I am sorry to read about your frustrations. We pride ourselves in our customer service, and it is unfortunate that you are feeling this upset. We never sell vehicles that are in the condition that you are describing in your review, and we regret that your situation has resulted in this manner. If you would like to speak about this further, please feel free to contact me at, (718) 392-7500. Ken Wartel General Manager Lexus of Queens
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