Lexus of Queens

First and most importantly how do you make costumers feel at home? When the general manager shouts at his employees humiliating them in front of other workers and clients? How can one feel good about purchasing a vehicle when this is going on right in front of everyone. I refuse to buy from the general manager ever again Ken makes you the most uncomfortable after doing that and expecting to continue working like nothing happened. How can I be sure he won’t be screaming at me as a client. Ps I’m sure I’m not the only one that has seen this or has the unpleasant experience of been shout at over the phone by him but that’s how he chooses to do business.