Skip to main content

Mike Smith Buick GMC


6014 S Transit Rd, Lockport, NY 14094 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating
Recommend:
Yes (3) No (0)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Not going there again.
Written by unknown2 on 09/15/2008

Today my husband and I went to Mike Smith dealership to purchase a car. We were specifically looking for a Pontiac G6 and kept browsing. As we were looking around a woman approached us and asked us what we were looking for and I told her the Pontiac G6(thinking maybe she would point to where it was). So she walks over to some man and said he will be right with you. Now remember, I didn't ask for him the woman assumed I wanted help. He came over and introduced himself as Albert. He asked again what we were looking for and I said again the G6, I want to take a look at it and if I like it MAYBE take it for a test drive. I also stated that I still had a few other vehicles I wanted to look at before I made my first purchase. He started walking and said lets go take a look. We got outside to the parking lot, not even to the car and he asked if I was looking for a new or used car and I said it just depends on the pricing. He said if I'm not looking to buy today hes not going to waste his time taking me for a test drive. I'm sorry but I have never known anyone to just pick out a car without even looking at it or driving it and say oh I'm going to spend my 25,000 dollars on this car. I had intended to purchase a car considering mine isn't running to well but its looks like they lost my business. The man was very rude, and I told him he didn't deserve my business since he wasn't willing to help me with my car purchase. Can you believe he had the nerve to say thank you to me.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 3 comments
Sort by:
sparky1678 on 09/26/2011
I also have had a very bad experience with Mike Smiths gmc. I had agreed upon a price of 23000 for a truck with a trade of 2500 i told them i had to be out the door at this price they agreed on the deal or so i was told .until i went to the bank to have the check cut and found out that they added the trade to the price of the vehicle which now brought the vehicles price back up to the asking price and then they added on the taxes and fees .come on guys were not idiots! do the math. what a scam so I called to talk to the used car manager after getting a nasty talking to from the salesman about how thats not what we agreed upon so i guess we dont have a deal. and i got the same attitude from the used car manager who came to the defence of the salesman about how he never seen this number that we agreed upon well geez maybe he never showed this price because he added my trade to the price to make it look like i was paying full price for the vehicle. hello i may be a women but im far from stupid gentlemen and im not happy with being treated in such an awful way . thanks for the disappointment .worst experience i ever had with a dealership and i have bought many vehicles from dealers.
Report
sparky1678 on 09/26/2011
I also have had a very bad experience with Mike Smiths gmc. I had agreed upon a price of 23000 for a truck with a trade of 2500 i told them i had to be out the door at this price they agreed on the deal or so i was told .until i went to the bank to have the check cut and found out that they added the trade to the price of the vehicle which now brought the vehicles price back up to the asking price and then they added on the taxes and fees .come on guys were not idiots! do the math. what a scam so I called to talk to the used car manager after getting a nasty talking to from the salesman about how thats not what we agreed upon so i guess we dont have a deal. and i got the same attitude from the used car manager who came to the defence of the salesman about how he never seen this number that we agreed upon well geez maybe he never showed this price because he added my trade to the price to make it look like i was paying full price for the vehicle. hello i may be a women but im far from stupid gentlemen and im not happy with being treated in such an awful way . thanks for the disappointment .worst experience i ever had with a dealership and i have bought many vehicles from dealers.
Report
summerview on 12/06/2010
Thats too bad. I had the complete opposite experience. I found it to be a great place to business. I guess nobody's perfect.
Report