Basil Volkswagen

The vehicle itself was fine- the sales and service were not. The salesman didn't know much of anything about the vehicle, which as you can imagine was rather surprising. Therefore he was not helpful at all, and he wasn't particularly personable to begin with. In fact, when I would ask a question about how a certain thing works, he would say "I don't know. You can call a Volkswagen shop about that". I had to ask him THREE different times just to get the tires inflated properly- the third time I asked "so were these tires pumped up?", he said "I don't know... I asked them to". So he drove it back to their little garage again and finally got this simple request completed- but only after he would've let me drive off on soft tires. There was some issue with the vehicle that had been fixed in their shop when they acquired it, but he couldn't elaborate on what that issue was beyond a very vague description even though he had just spoken to someone to find out. So if you do go here, don't expect warm treatment. Expect a barebones transaction of whatever the listed price was, filling out paperwork, their commission-induced smile at the end, and them letting you know that they did you some kind of favor by making you want to rip your hair out. You'll just run in circles if you want more details. It's not worth the hassle. Two stars because they let me look at the car on a lift. ...But that doesn't change the fact that I was close to saying "[non-permissible content removed]" and leaving mid-transaction. I wouldn't recommend my experience at Basil Volkswagen in Lockport to anyone, ever.