Import Masters
Dealership Sales Review
The only star is because Christine, my sales rep, was honest and professional, she personally deserves only compliments. The rest is a nightmare. I came to Masters for a specific car, needless to say it wasn't there. I was ok with that since I was shopping for particular model, so I was shown another car which just came and was yet to be prepped. I liked the car and we agreed I'd come back with my mechanic. When I did, they told me the car was having bad issues and isn't available. So they offered another car, more expensive one. My mechanic looked at it and found several issues which they agreed to fix. The owner was there and was joking about buying off my mechanic to tell me that the car is fine. Or half-joking. Week later I'm back with the mechanic after they told me the car is fixed. And we see that all issues are still there. No sign of anyone doing anything about them. Then the owner comes and starts yelling at my mechanic: get out of my car! you don't know anything about cars! What a [non-permissible content removed]! Bottom line: avoid this place like a plague. They sell junk cars without taking any care of them. You might get lucky and get an ok car. Or get unlucky and get check engine light after first 60 miles (they erase computer's memory so it will take about that for lights to appear). They don't care about you getting good car, they don't add any value, just ripping you off. You'll do much better in other places (I bought my car the same day at AutoExpo just few blocks from them).
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No