Import Masters

My experience with the entire staff was marvelous from start to finish. Alex, my sales rep, was very patient in helping me find the car I wanted. They didn't have the Mercedes CLA in house, and, somehow, they magically found it at another dealership and drove me there so I could test drive it. The car was a Mercedes lease, so I knew that it had been well cared for. Alex explained to me that a car can have a clean Carfax, in the event that a repair was made out-of-pocket and not reported to the owner's insurance. But, he explained, because Masters has such a close relationship with the local Mercedes dealer (and the other dealers too), they are given the inside scoop on every car they buy--most of which are off lease from the local dealers. In addition, Masters also inspects the cars they sell. The bottom line: Alex made me feel so confident that the car was in good shape, I didn't even pay to have an independent inspection. In addition, Alex did all the legwork to get the insurance squared away and he applied for my new title. I literally didn't have to lift a finger! Now, Norman, the manager, is fantastic. He went above and beyond to be responsive to me. He satisfied all my quirky, perfectionistic requests for cosmetic repairs to the wheels, and finish touch ups. He even replaced an interior panel and the rear bumper, just to make me happy. And, Joseph immediately searched and found me the perfect financing. I could have driven off the lot with the car, had I not asked for the cosmetic tweaks. Since the car wasn't ready for me to drive off the lot, due to all my cosmetic repairs, they actually drove it to me (and I live 2 hours away!) a week later. I totally recommend Masters. Everyone made me feel like family. I'm actually going to miss all the guys. But, I know I'll see them again soon. Since I will definitely only buy my cars from them in the future.