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North Shore Honda


611 Glen Cove Rd, Glen Head, NY 11545 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Price Promise [non-permissible content removed]
Written by pjsuri on 04/19/2014
updated 08/05/2025

I got a Edmund price promise for a honda accord sport from Northshore Honda. I spoke to both Dave and Corey on two separate occasions to make sure that the price was valid. On both occasions I was insured that the price is valid and the only other charges that would apply to the price promise would be taxes and dmv. Which is what I was expecting. So obviously I was excited and made an appointment to go in to buy the car. Of course I was in the dealership and once I spoke to the sales person about the deal, he immideiately said this wouldnt be valid, but he would confirm with his manager. And obviously the manager said the price isnt valid and that I would have to pay another $800 for destination charges. So when I told them that their own people told me otherwise, the managers reply was that it was a mistake and that they wouldnt hold true to their word or the price promise. So of course like any other person, I left the dealership. So a few days later I checked online to see if that price was still valid, because I got a email from Edmunds saying that my price promise is set to expire. So when I check online both on Edmunds and NSHonda's website, that car is no longer online. Why am I not surprised?? So told, I get a call from the same sales person, Barry, just a while ago, who said they cant give that price and wont even give me the price that was quoted at the dealership (Price promise + destination). He stated that they quoted the wrong car. This is [non-permissible content removed]. Al though the car isnt online if you type in the VIN # (which I have) on google you will see that the car is a sport, and the link is to their website! But Barry simply kept stating that he wouldnt be able to accept that deal and that I would have to check the price online. I even told him that I would buy the car including the destination price if he would honor his and his managers word. However, Barry was kept saying they cant lose money and since I walked out that they wouldnt honor their price. This isnt the 1st time this has happened with this dealership. I was looking into cars in late 2013 and had a similar quote for the same sport model. And I still have this quote printed with VIN #. When went into the dealership I was given the same excuse that this was the wrong model and that they wouldnt be able to match that price. Luckily I wasnt a serious buyer and I didnt think twice about it. However, since this has happened to me again, I just looked online and that car is till online and it is a sport model. I must say, they have a nice way of getting you into the dealership and then getting away with not holding true to their word. But this doesnt surprise me. I would understand that if I tried to bring in another dealerships # and they said they couldnt match that. But this was their own quote and confirmed multiple times. This over all expeirence with this dealership has been horrible. I was willing to accept the $800 fee if only they held true to their own word. I'm also very disappointment with Edmunds for not having a way to hold these people accountable. I'm going to post this review on as many websites as possible so I can get my word out.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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haber41 on 04/25/2014
Dealer Response
The bottom line is we made a mistake on our pricing and we were going to honor the price you had plus destination which by the way is in the disclosure on every price promise but you walked away from that deal. You then called a few days later wanting the deal and we said it was too late that deal was only good for that day. Im very sorry things did not work out and would love to work out a fair and comparable deal that will make you happy. please call me at 516 676-2290x101 Thanks Dave, GM
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