BMW of Freeport
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Dealership Sales Review
sales Rating
Worst car buying experience ever!
Written byon 04/03/2017
updated 05/01/2017
Update: I was contacted by the General Manager and then subsequently the General Sales Manager regarding my experience. As the situation could not be changed they did offer their apology and assured me that this is not how they wish to conduct business at their dealership. They have kindly provided me with a gesture of goodwill in hopes to rectify the situation. Although, my initial experience cannot be changed, I do appreciate that they were willing to address the situation and take responsibility for what happened.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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bmwoffreeport on 04/04/2017
Dealer Response
Lakmini, thank you for bringing this to our attention. We always want our customers to be completely satisfied with their vehicles and the services we provide. We would appreciate a chance to make it up to you; your experience is important to us. Please contact me at your convenience so I can address any concerns you have. -Gregg Vitello, GM, gvitello@bmwoffreeport.com, 516-208-2311
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