Reymore Chevrolet Sales

Our nightmare started with purchasing a 2015 Cadillac SRX. We were hounded to take out a warranty package for an extra $4000. We declined after much badgering, but the next day when we were to pick up vehicle, our sales person Charlie called and "bugged" us again about purchasing the warranty and they had one cheaper for less time. We were told it was bumper to bumper but did not cover fair wear and tear items. Relented after Charlie said how could you not buy this. We bought it!! Picked up car end of September, readying for our trip to Florida for the winter. We never drove the car at night until we left for Florida in November. We found out the low beam lights did NOT WORK on I-95. We did not panic as high beams worked and we would not drive after dark and get service once getting to Florida. Took the car to Ed Morse Cadillac in Tampa and found both lights needed replacing to the tune of $1600 and they talked to warranty company and said it was not covered to our astonishment. Called mgr at Reymores, Bill Bercume, and he said must be some sort of glitch and would look into it. That was Thursday night. On Friday, Charlie, our sales person called and said it was a mistake on their part that a certain box was not checked. They would fix this error and fax to the warranty company. That was such excellent news, and yes they were RIGHT, we should have taken out warranty. Feeling relieved and had a rental car, we went into the weekend. By Monday night had not heard a word from anyone. Finally Tuesday I called Ed Morse Cadillac to see when we could pick up our car. At that TIME, we were told the warranty company rejected out claim yet again!!!!! Called Charlie Wescott, our sales person at Reymore Chevrolet and asked what was going on, having not heard anything He proceeded to tell me the warranty we bought would not cover the $1600 light repair. WHAT? THIS CANNOT BE TRUE. You and finance officer said it would cover anything that was not wear and tear items such as brakes, tires, shocks etc and now you are telling me that it was not covering the lights after you "BADGERED US" INTO PAYING ANOTHER $4000 FOR THE WARRANTY. How can you do this and respect yourselves. I said maybe the company should offer to pay half and he said no way. This just added fuel to the issues of the scraped paint that was supposed to be repaired before we picked up car..never did. Offered to get us touch up paint which NEVER HAPPENED. HOW CAN YOU RUN A BUSINESS LIKE THIS?? You gave us less than what we wanted for our Escalade trade in. Learned an important lesson but at our expense!!!!!!!!!! Do you all need the money that bad that you have to hurt the senior citizen customer??????????? Never again!!!