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Lexus of Brooklyn


6502 5th Ave, Brooklyn, NY 11220 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
A waste of my time and gas
Written by audiboy718 on 08/07/2015

I had a negative experence from the time i entered the dealer ship. (Bay ridge Lexus) First of all the car i came to see was a 2013 Lexus LS460 L, stock # BX12676. The car had a lot of scratches all over it especially the doors and trunk. the car had zip ties over around the front right wheel well. I also notice the left rear quarter panel had a lot of body work done on it. The front grill is cracked and damaged. I went to the dealership planning on trading my 2011 Audi A8L for it. The dealership did not honor the emunds trade in value at all. My car is in immaculate condition. from the time i walked in nobody came over to help me. I had to walk up to the front desk and say I'm here to purchase one of your vehicles. A salesman helped me and wasn't helpful at all. The manager offered me $8000 less then what emunds valued my car at. As i got up to walk away he offered me an extra $1000. They would not come down 1 penny off the damaged LS 460L that was for sale. I had the worst experience of all car dealerships i have been to. I called out from work and took a 40 minute drive to Bayridge Brooklyn and wasted my time and gas for nothing at all. i wouldn't even have took the time to right this if my experience was a bit better. i wouldn't recommend Bayridge lexus to anyone. the bad part about it is my cousin brought a LS460 from there in 2012 and he told me to go there. it was not what i expected at all.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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bramautogroup on 08/12/2015
Dealer Response
Good morning, I am saddened to learn that you are upset with your dealership experience and I would like to make any corrections for you. Customer satisfaction is our number one goal and your situation is extremely important. If you can, please call me, so that we can discuss this in greater detail. My number is, (866) 813-1665. Eugene Woods General Manager
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