Lexus of Brooklyn

My experience is with the pre-owned department and been very disappointing and frustrating. I purchased the vehicle via the Internet and the sales rep assured me the leather was in "perfect condition ". He also said the car went through the service department and was up to date on everything. Receive the car and the back seat is stained! Immediately try to reach out to manager Barry about this 7 times and never had a returned voicemail or email. All I was sent was a cheap leather repair kit that did not fix the problem. Then took my Acura to my local Acura dealership because the A23 light was on and find out it needed new oil, new filters and had a near dead battery- again no response when reaching out about this either from my sales person or Barry "The manager". The worst part has been my title. Sales rep said the title would be overnighted to me with my temp plates- it was not- he assured me it was just sent to my financing company. Called my financing company 3 weeks later and no title has been sent to them. I turned in my promissory note to the dealership over 2 weeks ago because they stated this is why the delay and now my temps are expired and still no word on my title from them- of course I have called Andre and Barry numerous times and neither returns my calls to update me on this either. I will be reporting this dealership to BBB and Consumer Affairs in Ny after talking to them . I hope this saves someone a lot of wasted time- buy pre owned elsewhere, management and sales is not good.