Brooklyn Chrysler Jeep Dodge Ram
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Dealership Service Review
service Rating
Very Disrespectful and Rude
Written byon 11/08/2018
I own a Durango. Brought my vehicle in on a Friday morning. It was due for an oil change. I was told it would take 1 hour to finish. I stood waiting there for about 3 to 4 hours and I had work. Missed a day of work for an oil change? Really ? I came back a week later for an inspection on a Sunday. when I came to pick up the car, I was talking to a man by the name of Andrew, I believe he is a manager there. He was loud and rude and very disrespectful. I also smell liquor coming out his mouth. Totally disgusted! Never am I coming back to this place ever again. Someone needs to fire this man! Finally, I'm very disappointed in this dealership. Nothing will n can change my mind.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
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dealerreply on 11/11/2018
Dealer Response
We appreciate you bringing this to our attention, and we're sorry for the negative customer service you experienced during your visit. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon.
Sincerely, The Brooklyn Chrysler Jeep Dodge Ram Team
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