Teddy Volkswagen

Stay away from this dealership!!!! You are better off buying your car from a used car salesman in any corner. I bought a CERTIFIED 2010 VW EOS a few months back, found myself with a flat tire on the side of Interstate 684 2 weeks ago, no big deal I thought, went to the trunk to get the tools to change the spare tire and to my surprise, NOTHING there to change the spare tire. When the emergency vehicle came to help, they couldn't, VW comes with a unique lock on the tires and the KEY to unlock was nowhere to be found, so I had to tow the car. I called the dealer to complain and ask for the tires lock key and the tools to change the spare tire that should come standard with every vehicle, they said, "Too bad, you bought this car a few months ago and we don't have to do anything about it". I was not asking for them to reimburse the $250.00 towing charge I had to pay, I was simply asking for the tools and lock key it should have been in the car. They wanted to charge me to remove the locks from the wheels and for the tools. I had to bring my car to another dealer to remove the locks and pay for it. Managers Anthony and Brian are the worse businessman I have ever seen, it would have cost them next to nothing to remove these locks and about $30.00 for the jack/tool. I have put several complaints with VW, when a dealer sells you a CERTIFIED vehicle, it is expected that standard tools like a jack and the lock key to remove the tires to be in the vehicle. STAY AWAY! ah, and I almost forgot, when I picked up the vehicle, I noticed there was no owner's manual, I told the salesman before I drove off the property and he said, we will send you one....I am still waiting.