Teddy Volkswagen

I bought a CERTIFIED 2011 VW CC at a few month ago and the pre-sales service was actually all right. My Sales rep was Kenny and he was trying to satisfy me. Few problems though. 1. Kenny talks a lot but does actually very little. 2. He didn't properly mount the license plates onto my car so they fell off two days after I bought it. Then the very unpleasant journey of getting new license plates began. Teddy said they can't give me new ones and told me I had to go to the DMV myself. I asked them if I need to take the remaining licence plate to the DMV and Bryan said no (I thought, he's a car expert, he knows that kind of stuff). Of course that was wrong and I waited in line at the DMV for nothing. So I went back to Teddy because my car was in the shop to find & repair the cause for a water stain on the ceiling right after I bought it but they wouldn't give it to be because they can't have cars without a lic plate on their lot. So the only option was to drive the car illegally (since NYS requires two plates) to a private property, take of the remaining plate go to the DMV just so that they could tell me that Teddy didn't register the car to me yet. The DMV folks were actually very helpful and gave me some tips in how to deal with such dealers (they told me I have to get loud in front of other customers - which I tried to do but there never were many around when I was there). Back at Teddy they promised they'll take care of it and a few days later they actually had new plates for me. It was too good to be true, of course. Right after someone mounted the plates a very impolite lady came out to shout that they couldn't give me any new plates and they took them off again. But somehow they managed to register the car onto me so that I could go to the DMV for the 3rd time and finally get new plates. This is the 4th car that I bought in my life, 2 in Germany, 2 in the US and I never had such a bad experience. They lie to your face, make promises they never intend to keep, do nothing if you don't call them every single day. The car itself is fine, except for the water damage which they still didn't fix (but to be fair I didn't go there again - I'm so fed up, I still get angry just thinking about them - after 3 month). Never go there. Bryan, Tony, Kenny - they are all great until they got your money. Afterwards they don't give a damn about you anymore. One more thing. I retrospective I was kinda unhappy with Tony (the Finance manager). I was specifically asking for certain numbers (e.g. how much is the car insurance) but as it turned out later those were very wrong. He probably didn't lie, but sometimes not telling the whole truth isn't that much better. Anyway, STAY AWAY FROM TEDDY VOLKSWAGEN!