Teddy Volkswagen

Horrible experience during my purchase of a TDI sportswagon, from start to finish. Salesman (Robert) promised to look for a car for me and get back to me in 3-4 business days - never called. I had to keep calling, and when it became clear that he would/could not find a car, I did so myself. Had them bring the car from Koeppel to Big Apple because I thought, for some reason, that it would be better to buy from a local dealership. When they finally got it, 4 days after promised, they ordered the wrong ipod adapter, the one option I wanted that was missing on the car. I was not interested in taking delivery of the car, and then having to bring it back for installation (Koeppel says they will not install this, by the way - only from the factory), so I said I would rather wait until I got back from a week long business trip before picking up the car with the adaptor installed. They said they needed to make the sale before the end of the month, so I agreed to take delivery of the car right away if they threw in the adaptor for free. I had already picked up my bank check for the purchase, so they said they would cut me a check for $400 to cover the comped adaptor (which, by the way is a $199 option - they had charged me for installation when they promised they wouldn't). They cut me a check for $400 and gave me an IOU for the installation when I picked up the car, but then when I brought it in said they would only install it if I gave them the $400 back. They completely lied and would not honor their deal. I spoke to sales manager, service manager - no one would help. They are dishonest, practice bait-and-switch business, and will promise you anything to make a deal. I will not bring my car there for service, even though it is only 10 minutes from my house.