Generation Kia

Let me start by saying this was one of my most pleasant car buying experiences even after a major problem had occurred. First off, our salesman, Gerard, and his sales manager, Steve, were gentleman during this entire process. After the normal back and forth of negotiations on the price, my wife, Linda, and I were able to purchase a 2015 Kia Sedona SX. We took delivery of the vehicle on a Friday afternoon. The delivery went flawless without any surprises with the price or the paperwork and no high pressure attempts to get us to purchase more than what we had agreed on. After all the normal thank you's and good lucks, we drove the Kia to our home and marked it in the driveway. Once we arrived home, we observed a major flaw in the vehicle. I immediately call Gerard at the dealership and told him that we were on the way back to the dealership to show them the problem. I was extremely surprised when Steve saw the problem and immediately apologized that we received the vehicle in that condition. Gerard echoed the sentiments. And then, without skipping a beat, Steve said that they would replace the minivan with another one. He added that we should drive the current vehicle until the replacement was obtained. Gerard stated he would immediately start working on finding the replacement. That evening, I received a call from Gerard who informed me that they were still working on getting the replacement vehicle and it would be Monday before the exchange could be accomplished. He said to continue to use the initial vehicle during the weekend. On Sunday, Gerard called me and stated they had obtained the replacement vehicle and it would be ready for pick up on Monday. My wife and I went to the dealership on Monday and, after signing the replacement paperwork, took delivery of a beautiful 2015 Kia Sedona….this one is a keeper. We cannot praise Generation Kia, Gerard, and Steve enough for their handwork and dedication in making sure this deal went through with the minimum amount of aggravation. Their immediate response to our problem and their efforts to rectify the situation is commendable. They always maintained communications and kept us appraised of what was occurring. We strongly encourage anyone looking for a new or used vehicle to shop at Generation Kia before going anywhere else.