Generation Kia
Dealership Sales Review
Contacted Generation pre-owned located on Sunrise Hywy. That dealership is partners with this dealership. Made an appointment with Nick about an advertised Kia Soul on Cars.com. and Edmunds. Showed a 2012 white base with 15000 miles for 13400. I was told the car is there and it is still available. I made an appointment for later that day. Drove 35 miles to this dealership at 37 North service road, Patchogue. They stated that we cant find the car and it was probably at another lot. Rode there with Joe(salesman). At dealership lot on Rt112, he couldn't find the car and went inside to make phone calls(not sure if this was true). Came out and said we can't find the car, but we can get you another one by tomorrow, but it might not be for the same price and mileage. I told him it took us 45 minutes to travel to his dealership and told him I was not happy. Drove back to original dealership and spoke with Used car manager Bill, voiced our displeasure, but he didn't seem too interested in our complaint. He stated ,"Oh, it was sold last night". I asked him why did the appointment manager say it was available when called earlier that day. He said he cant answer for his employees and Nick is gone for the day. For his last response, he yelled at us when we told him we didn't want to buy a different car, and he stated, "Then why did you come down here for!" Upon leaving, I told him "this is not the way you treat potential customers, and I will not be buying a car from them. I did contact the Kia Consumer Affairs office to lodge a complaint, and found out that I couldn't as their pre-owned dealership IS NOT an authorized Kia dealership and are only a used car dealership. I do not recommend this dealership, nor do I recommend their salespeople including their management team. I do not trust an establishment that offers a good deal, but when you get there, cant seem to find the original product. They will, of coarse, sell you something else, but usually, for more money. Seems to be more of a bait and switch policy. By the way, two weeks later, the same car with the same numbers, is still listed on line, but the price was changed to "NOT PRICED". I would not trust this dealership AT ALL.....
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable