Jeff Kies Auto Sales

I have never been so disappointed in a business before. What I thought was a great family ran business couldn’t have been more wrong! June 1st I purchased a car from them, and left very happy. Until I got home and turned on the car the following day to hear a raddling. I called Adam and told him what was going on, he told me it was common for the car (Mazda CX7). It was only happening when the car was starting after not being ran for a couple hours. He even went on to say how he knew it doesn’t look good when selling a car to hear the noise but told me I had nothing to worry about. I respected his honesty and went with it. However, I had never actually turned the car on for the initial cold start, so I would have never witnessed it, however I did think it should have been something I was informed of prior to the purchase. Who wants to buy a car that sounds like its falling apart when you turn it on? Anyway, on 9/29/15 I took the car into my mechanic to have the tires rotated. While my mechanic was working on my car he informed me that I had 3 bad wheel bearings! I was so aggravated that I didn’t catch this…. Before buying this car I read several reviews, one of the most common complaints was that you heard a lot of road noise in this car. When I test drove it I did find it to be rather noisy but everything else that I liked outweighed the noise so I figured if that was its biggest fall, oh well. So for the last four month I drove around with this loud “road noise” and just played the music a little louder than I normally would! Until, 9/29/15, when I learned that it wasn’t just a noisy car it was the wheel bearings! The mechanic said that the left rear wheel bearing was the worst and I should really get it taken care of that day, and the other two could probably go another month, but I shouldn’t stretch it. So I fixed it. On 11/16/15 I brought it back to the shop for the other two. My mechanic then told me that the 4th wheel bearing was also starting to make some noise, and I needed to keep in mind that, that was going to need replacing as well in the next couple of months. I am usually one to go with the flow, it is what it is, sort of attitude. But the more I kept thinking about the more upset I was. How did this car pass inspection? What if I didn’t take it in to the shop to rotate the tires? I would have most likely kept driving it until I got into an accident. I ended up calling Adam on 11/16/15 (same day the 2 wheel bearings were getting done) and told him about the wheel bearings. He insisted no car leaves his shop that can’t pass inspection. We went back and forth about it, I was demanding if that was the case, then somehow this car got slipped thru the cracks, because no one should have passed it. I asked them to at least split the bill with me, because it’s obvious these wheel bearings were bad when I bought the car. Adam then asked for me to send over my repair orders and wanted to know how many miles had been put on the car since I bought it. The next day, 11/17/15 I emailed the work orders over, Adam called me late in the afternoon and told me because it was 4 months since I bought the car and 5000 miles later there isn’t anything they can do. He didn’t even acknowledge the fact that it was impossible for me to have ruined these wheel bearings in the 5000 miles I drove it and just kept repeating that the car was fine when I bought it. If I didn’t know better I would have thought I was listening to a recording. I also asked him who his mechanic was that inspected the car, because that was going to be my next phone call. He then said, “Why would I want to get my mechanic in trouble for something…” hmm, if the car was “safe” when I drove it off the lot then who is going to get in trouble? He also said there was no point in giving the name of the mechanic because I wasn’t going to be able to prove it. Fortunately, he did end up giving me the information and that is who I will be calling tomorrow. People like the Kies family are the reason dealerships have such a poor reputation! Protect yourself and go elsewhere! Or at least have your mechanic look at the car before you buy it! I learned my lesson! My safety was at risk for the 4 months I drove the car, and on top of that I was left with a $1253.57 bill and another $400.00 bill in the next couple of months for the last wheel bearing! Save yourself the headache and take your business elsewhere!