Wayne Mazda

My experience looking for a used car at this dealership is by far the worst I've had in my entire life. I accompanied my brother to help him find a car and we were met by Henry Perez, the most unenthusiastic, unfriendly, and uninterested salesman I've ever come across. We told him were looking for a CX-3 or CX-5 and we did find one that we test drove. During the test drive we asked Henry what the MPG of the car was, and he didn’t know. We also asked if the all-wheel drive was active all the time, and he said it was (it isn’t). Interesting that someone whose job it is to sell Mazdas doesn’t know basic information about the car, and what he did know was wrong. When it came time to negotiate a price, we told Henry our budget was in the $18-19,000 range. He came back to us with a price of $23,000. I understand it’s a business, but the dealership was unwilling to work with us on price or even treat us as serious buyers. What I don’t appreciate are two $399 options being added to the price without us asking for them, one of them being VIN etching. VIN etching is a trick disreputable dealers use to boost profits by overcharging for a simple procedure. We were told we could not remove this option. Not something you expect from “the largest Mazda dealership in the world”. Finally Henry brought Shawn Memetov, who I assume is his manager, though from his behavior I wouldn’t believe he holds a job, let alone a manager position. This man took unprofessionalism to new heights, constantly using a hostile tone of voice with us, and eventually resorting to just yelling at us. He took personal offence when he found out we were looking at other cars than Mazdas, which is common when buying cars—you don’t buy the first house you see do you? In describing his anger that we were also looking at other cars, he compared it to using a travel booking app in front of an agent, adding “wouldn’t you say [non-permissible content removed] is this guy doing?” His use of profanity in a sales environment was laughably unprofessional, especially as a family had just entered the showroom and was walking past us. At this point, I had had enough of this rude treatment by supposed professionals and told my brother to leave. Shawn responded by insulting me, telling my brother not to let “people who aren’t in sales” tell him what to do. He then had the gall to demand $500 just to reserve a price which we would use to compare to other cars. We left feeling so disrespected and insulted it actually turned us off the Mazda brand itself. We ended up buying a Subaru the same day from another dealer that was much friendlier and easier to deal with than this nightmare of an organization. There is no possibility I would recommend this dealership to anyone, ever.