Wayne Mazda

We recently purchase a vehicle at Wayne Mazda and were very excited. Unfortunately quite a few things didn't go very smoothly and honestly could have been avoided if they paid more attention to detail and quality control. Firstly, their financial coordinator didn't have our paperwork completely prepared correctly. I had left a deposit and he didn't take that into consideration when calculating my monthly payments. So I was over charged until I showed him a copy of my deposit (he should of had the original copy in the first place). Secondly, when all said and done after adding extra coverage, the math was incorrect and again I was overcharged (had to point that out as well). Its a good thing I am good with numbers or else we would have signed a contract that would have been $3195 over the original agreement. Thirdly, when we finally received the vehicle it had two nicks on the door! Now you would think their team would look the car over before delivering it to the customer. A new car should NOT have anything wrong with it. Especially after someone pays so much money. To be fair, the financial coordinator, managers and sale rep were very nice and professional. We were given all weather floor mats to compensate for the nicks on the door. I just wish they were a bit more coordinated with the whole delivery experience. I am sure others have had better experiences with Wayne Mazda but unfortunately ours was very confusing, and uncoordinated. Overall, we are satisfied with our vehicle. I would still recommend them. Just be sure to pay attention and double check EVERYTHING!